Frequently asked questions

Quick answers for shop owners, staff, and customers.

For shop owners

What is Rosopo?

Rosopo is a job-tracking PWA for local repair shops. It helps you create jobs, set ETAs, share tracking links with customers, manage staff, and see finances — without spreadsheets or heavy software.

Do I need to install an app?

Rosopo runs in your browser and can be installed to your home screen as a progressive web app (PWA). It works on Android, iOS, and desktop browsers.

How does sign-in work?

Owners and staff sign in with a mobile number and one-time password (OTP). No passwords to remember. Staff use a dedicated login flow linked to your shop.

Can multiple staff use the same shop?

Yes. Add staff members from your profile. They see and update the same job list based on permissions you control.

Is customer data safe?

Tracking links show only the job information you publish. Read our Privacy Policy for full details on data handling.

For customers

Do I need to create an account to track my repair?

No. Your shop sends a tracking link. Open it in any browser to see job status, ETA, and message the shop on WhatsApp.

My tracking link doesn't work. What should I do?

Links can expire or be mistyped. Contact the repair shop directly and ask them to resend the correct link for your job.

Can I leave a review?

After your repair is complete, the tracking page may invite you to rate your experience. Reviews help shops improve and build trust.

Getting started

How much does Rosopo cost?

Contact us at hello@rosopo.in for current pricing and plans for your shop size.

Which repair types are supported?

Rosopo is optimized for mobile and laptop repair shops but works for other local device service businesses. Choose your category during onboarding.

Still have questions? Visit our Contact page.